Hello! We have our last item in hand at last! While some packages have been able to go out early as stock became available, we now have everything we need to fulllfill, fullfill, fullfill! For those wondering "when will MY package arrive?" we have a queue based on package complexity that we've been steadily working through. We've looked at the remaining package numbers, and everything is lined up for all remaining packages to be on their way in August! The vinyl figures have several components that will make product inspection take a little longer before we can deliver them, but the August shipping goal from our original timeline still looks very achievable to us. We've been having to battle some seasonal illness and other set backs as we went, but so far nothing that affects that original timeline. If at any point it does look like that timeline will no longer happen, we'll let you know via another update what the delay is and what the new goal would be, but so far it's clear skies and lots of boxes!
Quick FAQ: What if my address has changed? As long as you email us at [email protected] before you get an email from PirateShip/TheWestPatch with your tracking information, we haven't delivered your item to the post yet and there's still time to change it. If you have gotten tracking information, you would be able to message the same email address about getting a replacement item, but additional costs may apply. How long will it take to get my package? This depends entirely on your location, package details, and local postal service. We cannot give detailed estimates other than when we think we can hand it over to the postal service. Right now, that should be sometime in August for all remaining packages. I saw some people already get their stuff. Why haven't I gotten mine? We started with simple packages first, and then start with domestic packages. If you had any add-ons or are out of the US, it may have put you later in the line. EVERYone should get tracking information during August, regardless of package or location. If your country has customs that holds packages, PLEASE look out for when you are contacted by them. We've already gotten some packages returned to us if they weren't claimed by the receiver. Look out for when your tracking information is sent, and watch its status to ensure delivery! If a package comes back to us because of an address error, failure to collect, or similar mistake, we will try to reach out via [email protected] to discuss solutions but additional shipping charges will likely apply.
With that in mind, please consider whitelisting the [email protected] and [email protected] emails to make sure your tracking information doesn't go to spam and any attempt to contact you isn't missed! Otherwise, we're very excited to be in the last leg of the fulfillment journey! Thank you for your patience, your support, and the immense love you've shown to this series. We have some future fun plans already in store, but will try to make sure all of this is wrapped up first and everyone is taken care of. Till next time! - The East Patch Team
