Hello patient Backers!

We wanted to give you all an update via an FAQ. If you've had questions about what's going on, look for answers below!

Are you done shipping everything, yet?
No! Shocking, isn't it? This certainly isn't where we were hoping to be at this point in the year. The vinyl figures require a lot of tedious steps in repackaging them to try and get them safely delivered. This has slowed things down A LOT, but we're down to the last couple hundred packages!

Do I have tracking information?
Yes! Everyone should now have tracking sent to their BackerKit account associated email, sent from [email protected] / PirateShip - check your spam folders! We went ahead and generated every label with tracking so folks can know they haven't been forgotten. If you're waiting on an error fix or do not see your tracking after searching your email, feel free to reach out to us at [email protected] for follow up!

So my package is on the way?
Not quite! It could still take 5-10 business days for the tracking to update as we work through the last ~200 vinyl packages for y'all. Thank you for your tremendous patience while the two of us and some volunteers do our best to get this wrapped up!

It's been too long! I want a refund!
That's fair! It's absolutely been longer than our estimate, longer than our previous projects, and longer than what our experience with past campaigns led us to expect. Just email us at [email protected] and we'll take care of it.

What even happened?
We received some excellent prototypes, and apparently mass-production used more fragile materials. They repair quite well and stand up fine when in one piece, but the transit process has been chaos on the gentle gals. Getting them in different packaging takes a lot of extra steps, and we're getting through them as efficiently as possible!

I still want to buy more Angel Hare things!
How kind! You can get a pack of Angel Hare cards RIGHT NOW that are playable with the trading card game we made to fund the move we're making. You can get them here: https://www.backerkit.com/c/projects/the-east-patch/foiled-a-tcg-movie#top

That's about it! We're digging through as much as we can to get this all fulfilled and behind us, and are always available if you have any questions or concerns. 

Thanks for your support and patience,
- The East Patch Team