Hey all - Frank here.

I wanted to step in and personally speak to you about the issues we’ve had with this project.

First, we owe you an apology. We created confusion by saying fulfillment was ready to ship when the art prints had not yet arrived. That mistake was ours, and it was made worse by the timing, landing right over holiday break. I am sorry for the stress and uncertainty that caused. Our backers deserve clearer communication.

I also want to clearly address the two major issues that came up with this campaign and what we have done to fix them.

We made a mistake during the campaign and allowed more card decks to be sold than we had in stock. We initially tried to limit and adjust availability after discovering the issue, which obviously made things feel worse.

We’ve now gone to our manufacturer and ordered a full new print run of the decks.

The decks are now in production. However, with Chinese New Year coming up, it will take another several weeks for the decks to ship to us. We promise to keep you updated as we know more.

All physical rewards are in hand and are shipping. Anyone who wants a deck can now pre-order one in our pre-order store.

Just to clarify:

If your original pledge in BackerKit still includes a deck, it is being fulfilled now.

If you’re ordering a deck from the pre-order store, it will ship separately at a discounted shipping cost.

When we said fulfillment was ready to ship, that statement was incorrect because the art prints had not yet arrived. We take full responsibility for that.

The good news is that the prints have now arrived, and fulfillment has begun.

I know this hasn’t been smooth, and I appreciate the patience you have shown our team. We plan on finishing this hand properly.

Thank you again for backing Deadlands Classic, it really means a lot to us.
- Frank.