Zombie Orpheus Ent.
CREATOR
5 days ago
Project Update: Fulfillment for Stragglers & Edge Cases
Hi everyone -
This is Ben, returning after six weeks of medical leave (it was a routine surgery, everything is fine!)
Going over the data from the campaign, and talking in-depth with the fulfillment team, I've identified a small number of backers who haven't received rewards yet and am working on resolving those issues as quickly as possible. Thankfully, the team completed the vast majority of the fulfillment process while I was out. A huge congratulations to them!
If you're one of the approximately 24 people who haven't received your rewards yet, please read on. I was not expecting some orders to be blocked and I apologize for the delay.
These appear to be the outstanding issues:
This is Ben, returning after six weeks of medical leave (it was a routine surgery, everything is fine!)
Going over the data from the campaign, and talking in-depth with the fulfillment team, I've identified a small number of backers who haven't received rewards yet and am working on resolving those issues as quickly as possible. Thankfully, the team completed the vast majority of the fulfillment process while I was out. A huge congratulations to them!
If you're one of the approximately 24 people who haven't received your rewards yet, please read on. I was not expecting some orders to be blocked and I apologize for the delay.
These appear to be the outstanding issues:
- Items Out of Stock - Corvyn has not heard back from eight backers regarding their preference for orders where the original count from the warehouse was incorrect and the rewards were not available. Solution: I will issue refunds for items that aren't available and push the rest to the warehouse for fulfillment.
- Surveys Submitted Late - Some surveys were completed after primary fulfillment. They have been stuck in BackerKit. Solution: I have pushed those orders to the warehouse and asked them to ship those orders.
- Unanswered Support Emails - I've seen a couple of comments regarding requests for support that have gone unanswered. At least one of those is from a backer whom Corvyn has been emailing regarding out-of-stock items. Solution: If you haven't heard back from us, please be sure to whitelist @zombieorpheus.com in your email client, as our emails don't appear to be getting through. If official channels absolutely don't seem to be connecting, please email [email protected], whitelist that address, and I'll help you out directly.
- Other Issues - While I believe this covers any delays, my next task is reviewing campaign comments and providing direct support. I'll handle any edge cases that I discover.
Timeline: I expect to have all outstanding issues resolved within the next ten business days, although some international items may take longer than that to arrive.
Note: I don't have access to the [email protected] email address. I've asked their support team to forward any outstanding Holiday Market emails to me for resolution.
Thanks,
Ben
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