Project Update: Surveys Going Out Friday April 10th! Smoke Tests Gone Out! [IMPORTANT!]
Hello everyone! This is a quick update to let backers know that I have initiated smoke test surveys.
I'll be initiating full surveys on April 10th!
Here is a copy/paste from the previous update..
It is imperative that you fill this survey out as soon as you receive yours. To completion. In its entirety. Failure to do so means I cannot count your order or process it.
⚠Note: Pay over time backers are unable to be issued or fill out their surveys until their balance is paid in full. Please do your best to pay your balance off as soon as possible so I can issue your survey!
"How do I know if I've filled out my survey completely?"-- You'll need to add your payment information and click "Submit". If you have not received a 'confirmation email' showing you've filled out your survey, then it's a safe bet that you haven't filled it out to completion.
"Why do you need my payment information again? I've already paid!"-- The payment information is so I can have it on file for processing shipping fees closer to fulfillment as well as so I can process charges for any additional items you decide to add last minute. Payment information can be updated at any time.
Shipping addresses are not locked until we start processing shipping fees, so if you also plan on moving, just put your current address and closer to fulfillment time I will be prompting backers to double check their information (and backerkit will also notify you and prompt you as well!)
Shipping fees are estimated to be charged around September or so and I will be giving a heads up to backers before this happens so you can know what your shipping fees will be.
USPS plans to have some adjustments to their rates, so while I cannot give a guaranteed 'price chart' right now, I can give an estimate. For USA backers, the rates are estimated to be flat rate of around $8-9. For International backers, I use Asendia Simple Economy rates, which starts at around $18USD (CA), upwards to $26-28USD (AU). These are just a broad spectrum estimate of the rates however, and the final cost will vary.
"I qualified for the free dust bag but I do not see it in my backerkit pledge!" -- This is normal. This is because these items are manually added to your order via Pledge Manager. This manual adjustment to pledges does not carry over to your original backerkit pledge.
I will be locking any open surveys that are filled out on April 17th and beyond. Any additional add-ons you have added will be charged at that time/after that time, please bare that in mind when you finish your survey! (Note: This is only for last-minute items you added during the survey process. The items from your initial pledge have already been charged!)
Any last minute add ons that have failed payments or no payment method added will be removed if payment is unsuccessful after April 28th.
If you have any further questions or concerns please comment below or reach out to me via email!
My friend / community manager helper Shelby will be on standby ready to help anyones questions! <3
I'll be initiating full surveys on April 10th!
Here is a copy/paste from the previous update..
It is imperative that you fill this survey out as soon as you receive yours. To completion. In its entirety. Failure to do so means I cannot count your order or process it.
⚠Note: Pay over time backers are unable to be issued or fill out their surveys until their balance is paid in full. Please do your best to pay your balance off as soon as possible so I can issue your survey!
"How do I know if I've filled out my survey completely?"-- You'll need to add your payment information and click "Submit". If you have not received a 'confirmation email' showing you've filled out your survey, then it's a safe bet that you haven't filled it out to completion.
"Why do you need my payment information again? I've already paid!"-- The payment information is so I can have it on file for processing shipping fees closer to fulfillment as well as so I can process charges for any additional items you decide to add last minute. Payment information can be updated at any time.
Shipping addresses are not locked until we start processing shipping fees, so if you also plan on moving, just put your current address and closer to fulfillment time I will be prompting backers to double check their information (and backerkit will also notify you and prompt you as well!)
Shipping fees are estimated to be charged around September or so and I will be giving a heads up to backers before this happens so you can know what your shipping fees will be.
USPS plans to have some adjustments to their rates, so while I cannot give a guaranteed 'price chart' right now, I can give an estimate. For USA backers, the rates are estimated to be flat rate of around $8-9. For International backers, I use Asendia Simple Economy rates, which starts at around $18USD (CA), upwards to $26-28USD (AU). These are just a broad spectrum estimate of the rates however, and the final cost will vary.
"I qualified for the free dust bag but I do not see it in my backerkit pledge!" -- This is normal. This is because these items are manually added to your order via Pledge Manager. This manual adjustment to pledges does not carry over to your original backerkit pledge.
I will be locking any open surveys that are filled out on April 17th and beyond. Any additional add-ons you have added will be charged at that time/after that time, please bare that in mind when you finish your survey! (Note: This is only for last-minute items you added during the survey process. The items from your initial pledge have already been charged!)
Any last minute add ons that have failed payments or no payment method added will be removed if payment is unsuccessful after April 28th.
If you have any further questions or concerns please comment below or reach out to me via email!
My friend / community manager helper Shelby will be on standby ready to help anyones questions! <3
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