US & Canada

International Backers

FAQ

• My Order is Marked Shipped, But I Don't See Tracking?
  • Everyone's orders were marked "Fulfilled" when I sent your addresses to the fulfillment center. For some reason, that shows up to backers as "Shipped" instead of "Fulfilled."  Backerkit knows and does not want to change this for some reason. They like the difference?? Look for your tracking number to know when it's nearing you. See below.
• Will I Get Tracking?
  • Yes. It will automatically be sent to you by email. 
• I don't know if I did my survey or if mine is in the packages that are fulfilling. How do I know?
  • Log into Backerkit and check your survey for this project. If it's marked as Fulfilled, it is in the shipment wave heading out now. Unsure how to find your survey? Check this link: 
  • https://the-misery-tarot.backerkit.com/
• I missed doing my survey in time to be in the "First Wave" of packages. How long will I have to wait for the "Second Wave" of shipments?
  • Not long at all. We are sending most of the extra printed decks/items to the US with the US orders. So once first wave goes out, I will send out the "Second Wave" as I see people get things in up to the end of the deadline. 
• My Order is labeled with a note that says "Consolidated" but I have a $10-40+ credit. What's that?
  • Because of how tax/VAT/GST are added to orders on Backerkit, even consolidated orders were tagged with taxes and fees. To make sure we didn't charge you those (since they will instead be charged on your consolidated order on another project), we just gave a blanket $50 credit to anyone whose orders were consolidated. You don't actually have extra money to get paid back, we just did that to avoid accidentally charging you more.
• Who do I contact to ask about my failed charges or survey problems?
  • Me or Backerkit support. You can reach me at [email protected].
• I ordered a signed copy, or I got enamel pins that did not come in the package! What gives?
  • I have to wait to receive my copies of the decks to sign them and ship them out. I also am the one shipping out the enamel pins that are missing from your order, so please hold tight. I'll ship that all at once with the signed copies soon.
• Who do I contact if I never get tracking or if I need to check in on missing or damaged items in my order?
  • New Titan, who is handling our fulfillment, will take care of that for you directly. Just tell them your name, the email associated with your pledge, and what project you backed so they can find your order: [email protected]
• What are the final due dates for this project?
  • I am officially setting these timers to start September 1st.
  • Once US & Canadian orders hit US shores, the timer will begin for people who have not gotten their surveys done or shipping paid for. This will be a 30 day final chance for people to get their surveys in or shipping handled. If the 30 days passes (October 1st) and anyone has not gotten their survey in, their order will be cancelled, and their pledge will be considered a donation to the campaign's success. This was shared in the project's Terms and Conditions since launch day of the project.
  • Similarly, everyone who did have their orders shipped will have 45 days (October 16th) from when it is marked as having arrived to contact New Titan Print about any missing items or shipments with your order. If we surpass that deadline, we will no longer handle any missing or damaged shipments, or missing items from shipments. So please open your package right when it arrives to check the contents, and when you receive your tracking number by email, be sure to give it a look. Thank you.