Publishing Goblin

CREATOR

14 days ago

Project Update: Fulfillment Progress | FAQ [Oracle Dice BK]

First, please always check updates for the latest info. I know that for many of you, your Backerkit survey/pledge manager is telling you that your order Shipped. But that just means I handed it to the fulfillment center. This is because our fulfillment folks are a separate company and they have their own internal systems to track packages and packing and what not that I don't have access to. See the FAQ below if you want more info.

Second, we still have 11 people who have not done their surveys, and 17 people who have not gotten their errored cards fixed. Anyone who gets things fixed from here on, or a survey in, will be getting their order in the remaining 2nd wave of shipments at a later date.

Packing Complete

Packing was apparently even more complicated than I expected, putting us till today to be completed. But it's now done. So what we're expecting from here:

US & Canada

It will take 2 or so weeks to get forwarded to the company that puts us on a boat, and a few more days before the boat actually leaves China with all our items. That means the boat will likely leave China in the first days of September or thereabouts. It would then arrive in September, with pallets of items and orders distributing out to the US warehouses, and then direct to you through the mail system at the end of September and into October.

My estimate based on this timeline is that October 10th-15th should see all North American orders in hand.

International Backers

Knowing what it's looked like for the tarot campaigns, we will forward to mail forwarders who will take orders in various directions by various methods, from trucks to planes to boats. You should be in a similar boat (ha) as the North American orders, with orders arriving roughly....

I am estimating Rest of World packages to arrive anytime mid-September to mid-October, based on distance from China and method used.

FAQ

Will I Get Tracking?
- Yes. It will automatically be sent to you by email, typically when it arrives to your home country and is scanned by mail carriers there for the first time.
I don't know if I did my survey or if mine is in the packages that are fulfilling. How do I know?
- Log into Backerkit and check your survey for this project. If it's marked as Fulfilled, it is in the shipment wave heading out now. Unsure how to find your survey? Check this link:
- https://the-goblin-s-oracle-dice.backerkit.com/
I missed doing my survey in time to be in the "First Wave" of packages. How long will I have to wait for the "Second Wave" of shipments?
- Not long at all. We are sending most of the extra set/items to the US with the US orders. So once first wave goes out, I will send out the "Second Wave" as I see people get things in up to the end of the deadline.
My Order is labeled with a note that says "Consolidated" but I have a $10-40+ credit. What's that?
- Because of how tax/VAT/GST are added to orders on Backerkit, even consolidated orders were tagged with taxes and fees. To make sure we didn't charge you those (since they will instead be charged on your consolidated order on another project), we just gave a blanket $50 credit to anyone whose orders were consolidated. You don't actually have extra money to get paid back, we just did that to avoid accidentally charging you more.
Who do I contact to ask about my failed charges or survey problems?
- Me or Backerkit support. You can reach me at [email protected].
Who do I contact if I never get tracking or if I need to check in on missing or damaged items in my order?
- New Titan, who is handling our fulfillment, will take care of that for you directly. Just tell them your name, the email associated with your pledge, and what project you backed so they can find your order: [email protected]
What are the final due dates for this project?
- Once US & Canadian orders hit US shores, the timer will begin for people who have not gotten their surveys done or shipping paid for. This will be a 30 day final chance for people to get their surveys in or shipping handled. If the 30 days passes and anyone has not gotten their survey in, their order will be cancelled, and their pledge will be considered a donation to the campaign's success. This was shared in the project's Terms and Conditions since launch day of the project.
- Similarly, everyone who did have their orders shipped will have 45 days from when it is marked as having arrived to contact New Titan Print about any missing items or shipments with your order. If we surpass that deadline, we will no longer handle any missing or damaged shipments, or missing items from shipments. So please open your package right when it arrives to check the contents, and when you receive your tracking number by email, be sure to give it a look. Thank you.

Lastly, The Goblin's Tarot will continue through. September 24th it will finally launch, after more than a year of the art all being ready to go. This is the last original deck I have planned to publish for some time. It is a standard, 78-card deck-- the only of its kind to be published by Publishing Goblin so far!

So if you want to cap off your Publishing Goblin divination collection, either already acquired or heading your way now, considering joining us on the lead up to the launch. In the coming month, I will start doing Youtube Livestreams showing off the deck and offering readings!

I was holding it until the current tarots were shipped, and when I picked September 15th, we'd expected the HHW + Misery Tarots to be shipped before September even began. Now, I'm accepting that the tarots will be arriving just before or just as it launches, and the oracle dice will be shipping out to people while it's live.

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