Two Little Mice
CREATOR
about 1 month ago
Project Update: FINAL SHIPPING UPDATE
Huddle up, Heroes!
We're back from GenCon, where we were able to speak in person with most of our shipping partners and warehouses. This has allowed us to gain a better understanding of the current situation and to ensure that the problems some of you are facing do not recur in the future.
Apparently, there are some missing items that have hindered the shipping process. These are items from the previous campaigns that we shipped many weeks ago and that were either misplaced, lost, or simply never reached their destination.
We're sorry for this inconvenience, and we are sorry that it took us and the hubs so long to wrap our heads around what was going on. At the end of the day, there were simply too many add-ons and accessories in this campaign, and it's hard to keep track of everything.
In the future, we will not offer all these items from previous campaigns anymore, and we'll coordinate better with the hubs to ensure that everything is double-checked carefully.
The good news is that we've now assessed the situation and we are doing everything we can to fix it in as little time as possible.
We're back from GenCon, where we were able to speak in person with most of our shipping partners and warehouses. This has allowed us to gain a better understanding of the current situation and to ensure that the problems some of you are facing do not recur in the future.
Apparently, there are some missing items that have hindered the shipping process. These are items from the previous campaigns that we shipped many weeks ago and that were either misplaced, lost, or simply never reached their destination.
We're sorry for this inconvenience, and we are sorry that it took us and the hubs so long to wrap our heads around what was going on. At the end of the day, there were simply too many add-ons and accessories in this campaign, and it's hard to keep track of everything.
In the future, we will not offer all these items from previous campaigns anymore, and we'll coordinate better with the hubs to ensure that everything is double-checked carefully.
The good news is that we've now assessed the situation and we are doing everything we can to fix it in as little time as possible.
- USA/CANADA: The US hub has all the items they need to complete fulfillment. They expect all the remaining packages to be sent out in around 3 weeks.
- EUROPE/REST OF THE WORLD: Most of the packages have already been shipped or delivered. There are still around 100 orders that need to be shipped, and those are expected to ship before the end of the month, as soon as the hubs receive the missing items.
We understand that for some of you this campaign is taking a couple of months longer than expected. We do sincerely apologize for this. Should you wish to have a full refund instead of your pledge, please write us at [email protected] and we'll proceed immediately.
- MISSING ITEMS: Should you have missing or broken components, please reach us at [email protected] and allow us a couple of weeks to get back at you. Currently, we will prioritize backers who have not received their pledge. Once the fulfilment is complete, we will soon take care of replacements.
- MISSING SPOTLIGHT COINS: We are aware that some of you are missing the 3 (or 4) Superheroes Spotlight Coins. There's no need to write us about this. We're already aware of the situation, and our shipping hubs are working to send them out to you.
- EMAILS: We've been at GenCon for a week, and while we did try to keep up with all the emails, we still need some time to get back to all of you. Please allow us some more days to respond to your emails
If you know us, you know that we've an immaculate track record and we've already delivered more than 10 projects right on time. This doesn't excuse us at all from the current delays some of you are experiencing, and we promise to do better in the future.
As Two Little Mice grows bigger, we're facing unexpected challenges. We're still learning, and we appreciate all of you who are showing love, support, and most importantly patience.
For the 4th year in a row, Two Little Mice has been in the top 10 Fan Favorite Publishers at the ENNIE Awards. We take the opportunity to thank all of you who voted and rooted for us, but we also take it as a reminder that are so many people out there who rely on us.
This time we've let you down. We will learn from this, get better, and ensure it doesn't happen again!
To end on a positive note, here's an unboxing video of the Superhero pledge. While shipping was troublesome, the game and all the accessories are the best we've ever made and we do hope they'll be worth the wait!
https://www.instagram.com/reel/DblNwk9sepA/?igsh=MWdiamc1bnZlODR6OA==
Until next time,
2LM
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