We're back with another fulfilment update. As with the last update, we're breaking everything down by region so feel free to skip to your region below.

US Backers

The US ship docked as expected on April 18. We made it through customs without issues and the container made it's way to the distribution facility as expected. UPS has been scanning packages into local systems and sending out packages for delivery. Most tracking numbers have started receiving updates stating the package has "departed from the facility" and many US backers have received their pledge.

Keep an eye on your tracking for updates, but we expect most orders to be delivered within the next 7 to 14 days depending on UPS delivery times.

CA Backers

The Canadian vessel arrived on time, unfortunately the 'routine' customs inspection took far longer than expected. We were able to upload tracking numbers for Canadian backers and all pledges are with CAPost. CAPost is currently scanning and delivering the pledges so keep an eye on your tracking for updates. 

UK Backers

The UK ship was slightly delayed on its long journey around Africa and docked on the 30th of April. The container is currently being unloaded and will go through customs. Once through customs your pledges will get scanned into local systems and your tracking will begin to update. We expect UK backers will start receiving their pledges in the next 1-3 weeks!

European Backers

The European ship continues its journey and, at this point, we do not have any adjustments to the expected arrival date of May 9. We'll provide more information as we receive it.

Oceanic and Rest of World Backers

We have sent out a second batch of air freight orders to Oceania and Rest of World backers. There are still a few orders, in particular a few unlucky backers from New Zealand who have not been included in this batch, but will be in the next batch leaving soon. In particular for Rest of World backers, please ensure that if you are contacted to pay duties and are from countries such as Brazil, you will need to do so in order to receive you pledge.

The Ghostfire Gaming Team

Hey everyone, we're back with another fulfilment update. At this point we can break down everything by region so feel free to skip to your region below! 

As mentioned last update we secured space on a ship due to depart March 24. We successfully loaded 2 containers worth of pledges onto the COSCO DENMARK 058E which you can track here: https://www.vesselfinder.com/vessels/details/9516478. Unfortunately, this ship's timeline has shifted slightly and is now due to arrive in port April 18 instead of April 12. At that point containers will be unloaded, head through customs and to the distribution centre where they will be scanned into local postal systems.

As such, we expect your tracking to start receiving updates from between April 20-25, assuming we don't get delayed on unloading or going through customs. We'll provide some more updates shortly after we dock to ensure there's a clear view of the timeline upon arrival.

The Canadian vessel arrived on April 1st and the container is currently undergoing a routine customs inspection. As mentioned previously, all Canadian packages will need to be relabeled once they reach the distribution centre. At this point we will receive the tracking and upload it straight to BackerKit. As such, please make sure you keep your eye out for an email containing your tracking from BackerKit soon! Customs inspections usually take a couple of days, but can take longer depending on the current queue at the port. With any luck, many of you will start receiving your pledges within the next 2 weeks!

The vessel name we provided last time was unfortunately just the feeder ship which transferred the container to the final vessel bound for the UK. So if you've been following along with vessel finder, sorry for the confusion!

The final UK vessel name is the CMA CGM LOUVRE which you can track here: https://www.vesselfinder.com/vessels/details/9839143. It's due to arrive in port on April 23 after having to take the long way around Africa.

 

The final vessel name for European backers is EDITH MAERSK 412W which can be tracked here: https://www.vesselfinder.com/vessels/details/9321548. It is unfortunately not due to arrive until May 9. We're very sorry for this delay, but given the ongoing Red Sea Crisis trade lanes have been particularly difficult to find space on and once space is found it is a substantially delayed trip. As mentioned last time, the pledges will need to be relabeled once they arrive in Hamburg and as such we cannot provide tracking until then.

The Oceanic region has been sent via airfreight due to the low volume. As such, many have already received tracking and some lucky backers have had their pledge delivered already. These pledges will continue to be sent out in batches via airfreight as space becomes available and we will do our best to upload tracking numbers as quickly as possible. The local courier networks should also be sending you an email once they have your package, so make sure to stay on top of your emails. If you haven’t received your tracking yet, do not fret, we just need to do these in shipments in batches as space becomes available.

That's all the information we have for now. As always, we will be back with another update as soon as we have more information.

The Ghostfire Gaming Team

We're back with another fulfilment update. At this point we can break down everything by region so feel free to skip to your region below! 

Unfortunately, we got pushed out of our original booking. However, we have managed to confirm space on a vessel departing on March 24. This vessel is due to arrive April 12. We will provide tracking numbers and a vessel name as soon as we are loaded onto the vessel to ensure no confusion.

We can thankfully confirm that all the Canadian pledges were picked up from the warehouse and loaded onto the ship expected to depart March 14. The vessel name for this trip is OOCL SAN FRANCISCO 179E and you can follow the journey of the ship here if you would like: https://www.vesselfinder.com/vessels/details/9199268.

As mentioned last update, we will need to relabel the packages once they reach Canada, so we cannot provide you useful tracking information until that relabel occurs. The shipping vessel is expected to arrive at port on April 1 and we will update everyone’s tracking as soon as we can. 

UK tracking numbers have been uploaded, but there won’t be many updates until the orders arrive in the UK. The UK pledges are on the vessel COSCO FRANCE | 060E and you can track the journey here if you would like to follow along: https://www.vesselfinder.com/vessels/details/9516416.

We managed to get the space we booked meaning the pledges departed on March 12. Unfortunately, due to the Red Sea Crisis, the journey is substantially longer than usual. As such, the expected arrival date in port for UK pledges is April 22. We’re sorry for this delay, but there is unfortunately nothing we can do about this situation.
 

Unfortunately, the ship we were expecting to be loading your pledges on decided to skip Hong Kong as it had reached capacity in loadings from China. As such we have sent the European pledges to China in order to transfer onto the next available ship at the origin port. This extra leg has caused delays, but ensures that we can be loaded onto a vessel expected to depart March 26.  If all goes to plan, this ship should arrive at the destination port May 5. 

We’ll provide the vessel name as soon as we have confirmation of loading. We’re sorry that this delay has occurred, but ships bound for the EU have been unexpectedly cancelling their docking at Hong Kong recently due to the decreased supply caused by the Red Sea Crisis which we cannot control. The packages will need to be relabelled upon arrival, so we will provide the tracking numbers as soon as they become available once that occurs. 

The Oceanic region has been sent via airfreight due to the low volume. As such, many have already received tracking and some lucky backers have had their pledge delivered already. These pledges will continue to be sent out in batches via airfreight as space becomes available and we will do our best to upload tracking numbers as quickly as possible. The local courier networks should also be sending you an email once they have your package, so make sure to stay on top of your emails. If you haven’t received your tracking yet, do not fret, we just need to do these in shipments in batches as space becomes available.

That's all the information we have for now. As always, we will be back with another update as soon as we have more information.

The Ghostfire Gaming Team

We're back with another fulfilment update. At this point we have some more detailed information and can break down everything by region so feel free to skip to your region below! 

US Backers

Orders are ready to go and we're just waiting on the exact vessel confirmation. Assuming our booking is accepted we are expected to depart on March 19. We will upload tracking numbers for your orders as soon as they're received from our shipping partner, but as a warning, these numbers will not update until your pledge arrives in the final mile warehouse. Once the container is accepted by the final mile warehouse, they will get scanned into the local network and you should receive your pledge shortly after. We'll let you know if the departure date moves at all.

CA Backers

Unfortunately, due to the nature of the Canadian postal system, we will need to relabel your pledges once they arrive in Canada. This means we can't provide you with your tracking until your orders arrive in the Canadian distribution warehouse. Currently we have booked space on a boat expected to depart on March 14. We will confirm the final details through an update as soon as we are provided them and give you the vessel name etc. to follow along in the journey.

UK Backers

UK backers should be receiving tracking in the next week. We're booked on a ship expected to depart on March 13 and your tracking won't need to be relabelled upon arrival. We'll provide an update as soon as the vessel departs so you can follow along on the journey. Once you receive your tracking don't worry if you don't see any updates on it, as tracking numbers can't be updated until your pledge arrives in the destination country.

European Backers

We have booked space on a ship expected to depart on March 10. Your pledges will need to be relabelled once they arrive in the destination warehouse in Germany so we cannot provide your tracking numbers until the container is unloaded from the ship. We will provide vessel details as soon as the orders depart to ensure you can stay up to date with where your pledge is.

Oceanic and Rest of World Backers

The Oceanic region has been sent via airfreight due to the low volume. As such, many have already received tracking and some lucky backers have had their pledge delivered already. These pledges will continue to be sent out in batches via airfreight as space becomes available and we will do our best to upload tracking numbers as quickly as possible. The local courier networks should also be sending you an email once they have your package, so make sure to stay on top of your emails.

That's all we have for now. We'll be back as soon as more information comes through! We're sorry this fulfilment period has taken longer that we would have liked and we're doing everything we can to get your pledges to you as soon as possible.

The Ghostfire Gaming Team

Last time we left you we expected to have items shipping from our manufacturers to our fulfilment partners by the 14th of January. Unfortunately, our printing partner was unable to ship the items out until the 19th of January and it usually takes about a week to truck things from our printer in China to our fulfilment partner in Hong Kong. 

All the items arrived with our fulfilment partner on the 29th of January, a few days later than expected, and were inbounded with the warehouse over the course of that week. Inbounding items means adding the product SKUs to the warehouse database, measuring and weighing each item and counting the items to ensure the right amounts of everything have been manufactured (ensuring nothing was short-shipped).

Since then the fulfilment team have been hard at work packing items into shipping boxes and making sure all the addons are added to the orders appropriately while simultaneously searching for containers to load the packages onto. Everything we need to send the packages has been sourced and at this stage we're waiting for the next sailing schedule to be released on the 18th of February to lock down some space on ships. 

As always, there's something going on in the shipping industry which makes life more difficult. The Red Sea Crisis has caused major issues in the global shipping landscape and moved demand to alternative shipping lanes. As a small player in the shipping industry all we can do is work with our fulfilment partners to try and find space on ships as fast as possible. This is particularly evident in the European lanes as ships now need to avoid the Red Sea and Suez Canal and must go around Africa in order to reach Europe from Hong Kong. These delays have spurred increased demand which is making it more difficult to secure space on the ships.

Additionally, Chinese New Year increases demand on shipping vessels immediately before and after. However, with it coming to a close in the coming days our fulfilment partners will be doing everything they can to secure us space as quickly as possible. As of the end of this week our fulfilment partners will have completely returned to work and operating at 100%.

Due to the increased demand on shipping vessels we're looking to send via airfreight for some regions where possible. In particular, we're hoping to send European packages via air if possible to avoid the additional delays caused by the longer trip around Africa. This is a substantially more expensive option, but we will not be passing any of these costs onto backers.

Our fulfilment partners have estimated that we can expect tracking for all orders by the 15th of March. As always, this is the best estimate they can provide at this point in time and estimates are subject to change.

That's all the information we have for now. More updates coming as we confirm timelines for specific regions.

The Ghostfire Gaming Team

All items have finished being manufactured and are expected to arrive at our final mile warehouse by the end of this week. This marks the beginning of the fulfilment period and the start of fulfilment updates! Once the goods arrive at the warehouse they will be inbounded into our fulfilment partner's system and packed into shipping boxes.

This means we will be locking addresses very soon. Please have any final address changes implemented no later than Friday 12th January. As we will be unable to process address changes after this date. If you need to change your state or country, you will need to contact either BackerKit support, or [email protected] as soon as possible.

From here, you will receive tracking numbers after pick pack. We will upload them as soon as we receive them from our fulfilment partners and post an update with some more information about what to expect from there. 

To whet your appetite for the awesome items on their way to you soon here are some of the final photos we received from our manufacturers: 

The digital editions are also being distributed as we speak. For anyone who purchased the digital version these have now been updated and distributed. For those who have previously purchased the Fables through our webstore, you can redownload the new versions using your My Account library!

That's all we have for today, but we will be back soon with more updates!

The Ghostfire Gaming Team

Apologies for the substantial delay on this update. Our manufacturers have run into some unexpected issues and we were waiting to get the full story from them before we could provide this much needed update. For those just interested in the new expected date, the updated estimate we have received from our manufacturers for fulfilment to begin is the first two weeks of January 2024.

We understand that this will be disappointing news to many of you and it is disappointing for us as well. We had hoped that we would be able hit the November fulfilment beginning estimate and when we received the color proof in August it seemed as though everything was on track to meet this deadline. Unfortunately, when moving into the mass production phase we ran into issues which we had never encountered before.

This is the first time we have mass produced a slip-case which contains 6 individual hardcover books each with varying page counts inside. We prepped our files and set the estimate dates based on the usual manufacturing timelines of our Crowdfunding projects. We ran into additional complexities when moving from the color proof stage to mass production though which has ballooned our manufacturers estimated production time. While the color proof came out wonderfully, when moving to mass production, the manufacturer required us to make adjustments to our final files multiple times in order to fit with the different manufacturing process. Additionally, the slip case itself cannot be printed in parallel with the hardcover books to ensure that the fit is perfect once assembled. We were not expecting this alternate process and it has added weeks to the manufacturing time.

All that being said, we have now resolved all the issues with the manufacturer and printing is underway. We have a video of the maps being printed as we speak fresh from the manufacturer attached below *BackerKit does not allow video embeds, so we have linked to the video download below*. This is a small bit of proof that your pledges are becoming a reality, the process has just been more complicated than we would have liked.

Again, our sincerest apologies for the delay in communication, we wanted to have all the answers for you and a firm timeline which required resolving all the issues first.

Download the map manufacturing video here!

The Ghostfire Gaming Team

Hey everyone

We hope you're all doing well! Its been a little while since we checked in with you all, so thought it would be a good time for us to give you all an update on how things are progressing with the project.

At this stage, production is progressing well! The manuscript for Grim Hollow: Citadel of the Unseen Sun has been reviewed with a fine-tooth comb, and feedback from the initial Fables run has been implemented. The editing of the books is officially complete, which is a massive milestone for us! The layout for our physical books will be different from the previously released digital version via our Fables subscription, and that process has officially begun.

We are currently tracking well for our expected fulfilment period to begin in September. That means that we are aiming for your orders to be on boats during this month, and on their way to your front doors.

That's about it from us today everyone, short but sweet and we hope this has helped provide some helpful updates for you all.

If you have any questions at all about the project, feel free to send us a message via [email protected] and our customer support team will be able to help you there.

Until then, we hope you all have an awesome weekend and we will be in touch soon with more project updates!

The Ghostfire Gaming Team

Hey everyone!

We just wanted to put out a quick message to let you all know, that as per our previous update with our Post-Campaign Schedule, we started charging cards for shipping and add-ons fees this week. So if you noticed a charge on your account, that's what that was!

If your payment was rejected, never fear! We will be repeating the 'charge cards' action every week for the next few months, so you will have plenty of opportunity to still have those fees paid for.

We would like to remind everyone, that we will not be fulfilling pledges that do not pay for their shipping, and this charge is essential to you receiving your items.

If you have any questions at all about this process, please let us know by contacting us via [email protected] and we'll be able to help you there.

Thank you all again for your help with this process, once this step is done you'll be one step closer to receiving your Citadel of the Unseen Sun pledge!

Thanks to all your amazing support we're successfully bringing our first ever Grim Hollow adventure to life in physical form! Without the support of each and every one of our 1625 backers we wouldn't have been able to bring this project to life! With your support we've been able to unlock two awesome stretch goals to add to the project and additionally reduce the price of the Fables Membership by $2 per month!

Now to provide everyone with the details we're sure you're waiting for!

We highly encourage you all to ensure your pledge was successful with BackerKit once cards are charged over the next 24 hours – only successful pledges can be fulfilled. Sometimes, there can be issues with this part of the process and unfortunately, we can't do anything about payment issues on your pledge – this will solely be between you and your bank. If you think there is something we can assist with, please don’t hesitate to contact us via BackerKit and a member of our support team will be able to assist you.

In the week of January 9, BackerKit surveys will be sent out, accurate shipping prices will be calculated and all add-ons will be available for backers to add to their pledge. So please be aware, when you receive your BackerKit survey is when your shipping costs will be determined.

We’ll be sending out a “smoke test” to a few hundred backers a bit earlier than all surveys in order to review our process and address any feedback from those who receive an early survey.

**NOTE REGARDING VAT for our EU/UK backers** - Value Added Tax (VAT) is something that Ghostfire Gaming must charge to EU and UK backers and these amounts will be dependent on each country's VAT laws. Depending on each country will determine whether VAT needs to be charged to digital products. So if you see a VAT charge for our PDF or other electronic products, this is because it is a legal requirement imposed by your country of residence and Ghostfire Gaming must comply with these laws. If you have any questions regarding VAT, we encourage you to contact our Customer Support team.

This is the date that we will be locking down all orders and changes through BackerKit. Don’t worry, you can still change and update your addresses. 

Cards will be charged during this week via BackerKit. If you miss the first round of charging cards, there is no need to stress! We will attempt to charge failed or missed cards in weekly batches until orders are paid and confirmed.

Please note: we will be unable to send orders to those whose cards have failed to be charged once we get to fulfilment. So we highly encourage all backers to ensure they have funds available in the week of February 13 to ensure your pledge arrives on time.

During this month, we will be locking down all address changes through BackerKit. We will post an update to give a reminder of this action prior to us locking addresses. Up until this date you’ll be able to log into BackerKit and change your address. The process of changing addresses once you’ve submitted your pledge will be dependent on when in the production and fulfilment process we are. We encourage all backers to use an address (if possible to the individual) that you’re as certain as you can be, will be secure in 12 months time as changing addresses after we've locked does present a number of challenges.

*Please note, we can’t ship to PO, APO, FPO, CPO Boxes and/or Parcel Lockers. If you do enter this type of address, we will not be able to deliver your pledge. So please ensure you enter a street address in BackerKit.

The most exciting time for everyone; fulfilment time! We will do everything in our power to commit to and beat this deadline, however we do appreciate your understanding.

Please don’t hesitate to reach out to us should you have any questions about this process. We will continue to post updates related to fulfilment, BackerKit surveys, new art, product development and more as we want you all to be on this journey right along with us. 

As 2023 will very shortly be upon us, that does mean that our Customer Support Team will be taking a bit of a break over the Christmas/New Year period. In light of this, we ask all backers to note that we will be on leave from Friday December 23, 2022 - Monday January 2, 2023. So if you message us during this period, we will get back to you upon our return in the new year.

Once again, thank you so much to everyone who has supported us through our campaign period, we’re absolutely thrilled to be bringing this project to life with all your support.

The Ghostfire Gaming Team