Bailey (xir/xir/xirself)
5 months ago

Project Update: Tokens, Australia, and some European Delays

Alright, folks, welcome back! We’ve got some good news and some not so good news for our European backers. I know all of you are anticipating with bated breath, so I won’t keep you too long here in the intro!

The great news! Tokens are almost to us here in the US! Last I had confirmed, the container was in Chicago which is not too far from us here in St. Louis. It will be any day now, so please hold on just a little longer. I know everyone is so excited and ready to get their expansion. You’re ready to play! We’re ready for you to play! Let’s get hype! 

Now on to some meh-not-really-good-or-bad news. For our Australian (and New Zealand) friends, we’ll actually be fulfilling from our warehouse instead! This changes nothing for you except to warn you about the following: you might erroneously be charged customs fees. We’re planning on taking care of that from our end, but it’s been our experience that FedEx tends to mess this part up at least for a handful of people. And that’s okay! Please pay for these taxes yourself. Then, send your receipt to [email protected] and we’ll reimburse you. This is the easiest and fastest way to both get you your product and get you your money back! 

And finally the not-so-great news. Europeans, we are experiencing some delays with your shipments. I know, that’s very annoying and frustrating to hear. However, we’re currently making sure, through various bureaucrats and agencies, that Board and Dice (our fulfillment partner in Europe) are all set to receive Nature Incarnate without any tax problems due to recent EU law changes. This is being worked on and will be fixed as soon as possible. We’ll keep you posted if there are any more significant delays. So, yes, unfortunately, you’ll have to wait a little longer than some other parts of the world. We are sorry about that and working to get it taken care of quickly!

That might confuse quite a few of you as it’s marked as “shipped” in BackerKit right now. That’s to do with a quirk of BackerKit. It was marked as “shipped” when we handed the addresses over to Board and Dice. Your packages, obviously, have not shipped. You’ll know when they have when you receive your tracking number emails or when the tracking number is put into BackerKit.

That is all that we have for you this month! To summarize: tokens are almost in the US, Australia and New Zealand will be fulfilled from the US (let us know if you have tax problems), and there is a delay that we are working on in Europe. Phew! That covers everything.

If you have any questions, you can of course find me in the comments, but the fastest way to get an answer is to email [email protected] 

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