Hi everyone,
We wanted to share another fulfillment check-in for this campaign.

We’ve spent a lot of time working through the workaround shared with us by the BackerKit team, but unfortunately we still have not been able to get it working successfully on our side yet.
We know this workaround seems to have worked for some creators, but not for others. Unfortunately, we are currently among the ones it still has not worked for — and we still do not have a clear answer as to why. 

Shopify also continues not to provide replies, neither to us nor to BackerKit, which has made this situation even more frustrating and exhausting.

At this point, we are going to start manually shipping some pledges by hand in the meantime. (Backers whose pledges are shipped will receive the usual shipping confirmation email with tracking). This is simply to make sure the campaign does not remain completely frozen while we continue working on the platform issue.
It is obviously not the ideal or scalable solution, and it will be much slower on our side, but we would rather start moving at least part of this campaign forward than keep it fully blocked while the technical issue remains unresolved.

We are still continuing to push on the workaround/integration side as well, and we will keep sharing confirmed progress as each part of fulfillment moves forward.


We know this campaign was supposed to be one of the quickest and simplest for us to fulfill, especially since the items were already in hand from the start, and we are truly sorry that it has instead turned into such a long and frustrating wait.

Thank you again for your patience and for sticking with us through this. We genuinely appreciate it!

 Inari & Mako