TL;DR: 

Books on the American mainland, final addresses locking today. Fulfilment to USA & Canada to begin once books arrive at the warehouse. All other fulfilment complete, except for stragglers.

–

Apologies for a longer delay than originally planned - team RRD all uprooted for UKGE at the end of May and, then most of us also went away for Pyrkon in Poland last week. Communications have been a bit slow, but we’ve been working on your fulfilment throughout. We’ve been chasing up the fortunes of our shipments (news below) and discussing packaging improvements with our EU fulfilment partners at their new warehouse.

It is now time for the good news…

Most of what we said last time about delays remains sadly true. Our boat docked about a week ago, but one of the other businesses we were sharing our container with did not file their paperwork properly (or on time), so everyone in the container remained on hold for around 6 days whilst me & our US imports broker ran around hitting everyone we could find with a stick until paperwork fell out.

They have now confirmed that the goods are through US Customs and are scheduled for onward transportation via Atlanta. Probably another 7-10 days until actual goods are at the warehouse, but no reason not to progress our side of things.

With this in mind, we will be locking addresses today, and you’ll have the whole weekend to check BackerKit has the correct address for this project. If you are a frequent user of BackerKit and you’ve recently moved, I recommend double checking the address for this project is correct. There have been some teething issues with their central multi-project address update tool recently.

Once addresses are locked in we will share them with the team at Studio2 who will arrange all of our final mile deliveries (the bit where it comes to your house/office/university/van/boat/earthship) - they usually begin with the US mainland orders, then move on to Canada & South America (which requires more paperwork). All told, we expect it to take around 2 weeks for all the parcels to be mailed out (after the goods arrive at the warehouse). Depending on how far from Tennessee you live and exactly how the US postal service decides to deal with your parcel, you should get your parcels around 2 weeks after that (for example Hawaii sometimes gets extra delays while UPS and FedEx argue over whose turn it is to use ‘the big boat’).

So for those of you counting, we’re looking at about 38 days maximum until we think everyone should have their parcels in hand. Our target is better than that - we want all USA Backers to have received their parcel or know the exact status of their delivery before Gencon at the end of July. For international orders, we’re aiming to have everything packed and in flight by the same deadline.

All our warehouses have confirmed they have sent out all orders. They did this lightning fast, and lots of people have already told us that their books have arrived. 

If you haven’t heard anything, or haven’t received a tracking link for your order, please get in touch with Jim or myself in the Customer Service mines by emailing [email protected].

If you have finalised an order in the past 6 weeks then these will be picked up in our Stragglers sweep that will begin shortly. 

Our fulfilment project moves inexorably towards its conclusion. In early July we will go through and collect anyone in the BackerKit who has finalised their survey, has orders and addresses locked or had card payments declined since we processed our main fulfilment in each region. 

We call this our stragglers sift, and it’s our opportunity to pick up any things that may have slipped through the cracks, as well as giving the small number of backers that we haven’t heard from since the campaign ended one last gentle poke [*poke*].

Anyone picked up in this process will have packages sent before the 6th July 2026. We will also run this process again after USA & Canada backers have been fulfilled.

If you’ve already had a chance to check out your delivery (perhaps even read through and share with your tables) why not head over to our website product page and leave a review that might encourage more people to buy it? Or join our Discord server and chat to other backers about it? 

If you like your media social, you can always tag us on Instagram, Bluesky or Facebook to let us know what you’re doing with your games, we’re @rowanrookanddecard most places. Or you can still comment here on the project while it’s open.

Thanks enormously for your patience and support, folks - we couldn’t do any of this without you. 

As always, there’s a risk things will get dinged, damaged or lost in transit. If that happens to you, we want to put it right. We recommend taking photos of your parcel and the products inside if you’re worried there may be damage to your items - this helps speed up the claims process and get replacements sent out quicker.

If anything goes wrong with your parcel, get in touch with Jim or myself in the Customer Service mines by emailing [email protected]. 

xoxo

– Alex, and everyone at RR&D