Hi folks. Maz here, tag teaming with Alex because when things get challenging we like to mob up and try to get more folks on the problem. 

Most of you have your books now, which is excellent. However, there’s a group of backers in Canada, Brazil and the US who haven’t yet had parcels or tracking details arrive.

First up: we’re really sorry about the continued delays. We will get your books to you, we promise; we’re working very hard to make that happen as quickly as possible. We hope that most, if not all, parcels will be back on the move before the end of this week. Read on for more details.

If you’ve not yet had your parcel, chances are that you’re stuck in one of two situations.

Firstly: there’s still a stack of parcels waiting to be picked up from the warehouse. This is a small group, but still significant. The reasons for this are: we had big issues with our freight to the US being delayed, which then meant that fulfilment ran into Gen Con, which has caused things to back up in the warehouse. All parcels should have gone out well before the convention, but because our goods were stuck in limbo in a Maersk warehouse for so long, our nice fulfilment timeline got squashed and not all parcels made it out of the warehouse on time. The warehouse team is working through these now, and we will let you know when all parcels have been confirmed as picked up and sent. A large tranche of these are Canadian parcels which will all ship together to ease border crossing and customs paperwork.

Secondly, there’s a separate issue with tracking. It looks as though some parcels haven’t been correctly scanned into our courier’s systems, which means that there’s a stack of parcels arriving before the tracking code even updates, and others showing no movement when we know they’ve left the warehouse. If your parcel’s in this stack, then it’s likely on its way to you already - but we don’t currently have the capacity to check for certain. We’re working with our warehouse and with our courier to confirm exactly what’s going on with these parcels, get them traced and ensure they’re going where they need to go. Any package that doesn’t make it to you, we will replace.

Thanks for your patience, and once again, we’re sorry for the additional delays. If your parcel still hasn’t reached you, please know that we are looking into it and bear with us while we investigate. We’re aiming to update you again on Monday August 17th here with more information, when we hope the majority of outstanding parcels will be back on the map, and back on the move.

- Maz, Alex, Elaine, a number of very tired warehouse folks, and the rest of us at RR&D