TL;DR: 

US books are now in the correct state (ie, Tennessee. They have remained solid throughout). Fulfilment to USA & Canada is expected to begin this week once the books have been checked at the warehouse. All other fulfilment is complete, except for stragglers.

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Long awaited delays to US freight are nearing the end. We’re straining on our leash to get books out…

Transport around the USA was slow to materialise due to some excessive partying by the locals. Hangovers have been doused, and everyone has apparently remembered how to do their jobs now. So we have confirmation that goods will be delivered to the warehouse by truck in the next 48hrs.

The fulfilment team are ready to go - they have all our fulfilment lists for backers, retailers and cross-border parcels already, and have been working on the best methods for getting books out according to the deadlines we set last update. We want all USA Backers to have received their parcel or know the exact status of their delivery before Gencon at the end of July. For international orders, we’re aiming to have everything packed and in flight by the same deadline.

We worked with a new freight partner for this delivery, with the books beginning their journey in the EU, not the UK. This process has fallen short of our expectations, and we are assessing our options for future projects to ensure that we are not let down by the same people again. I realise this comes as cold comfort for those of you who have waited patiently for this project, but we want to reassure you that RRD takes this stuff very seriously. The end is now in sight.

These areas are now completed. If you haven’t heard anything, or haven’t received a tracking link for your order, please get in touch with Jim or myself in the Customer Service mines by emailing [email protected].

We are aware that a small number of backers in Australia are still waiting on their orders to arrive. We ran out of copies ahead of expected schedule, and have some extra copies of Ways & Means due to arrive on an airplane by the end of the week.

If you have finalised an order in the past 6 weeks then these will be picked up in our Stragglers sweep that is now underway…

By the end of this week we will have sifted through and collected anyone in the BackerKit who has finalised their survey, has orders and addresses locked or had card payments declined since we processed our main fulfilment in each region. 

We call this our stragglers sift, and it’s our opportunity to pick up any things that may have slipped through the cracks, as well as giving the small number of backers that we haven’t heard from since the campaign ended one last gentle poke [*poke*].

This was delayed by a week to allow the USA process to be finalised. We now expect that customers should have tracking links sent out by Friday 17th July.

If you’ve already had a chance to check out your delivery (perhaps even read through and share with your tables) why not head over to our website product page and leave a review that might encourage more people to buy it? Or join our Discord server and chat to other backers about it? 

If you like your media social, you can always tag us on Instagram, Bluesky or Facebook to let us know what you’re doing with your games, we’re @rowanrookanddecard most places. Or you can still comment here on the project while it’s open.

Thanks enormously for your patience and support, folks - we couldn’t do any of this without you. 

As always, there’s a risk things will get dinged, damaged or lost in transit. If that happens to you, we want to put it right. We recommend taking photos of your parcel and the products inside if you’re worried there may be damage to your items - this helps speed up the claims process and get replacements sent out quicker.

If anything goes wrong with your parcel, get in touch with Jim or myself in the Customer Service mines by emailing [email protected]. 

xoxo

– Alex, and everyone at RR&D