So who exactly do we need to speak to in order to get a reply? I feel like you simply took my money and then ghosted me. My profile states it shipped but USPS says they never received it, just a label created in 2022. Was this a scam?

Like others posting here, I still have not received my reward. I emailed on 2/14 and again on 2/26. Both times, I received an automated reply that I would hear from someone in 72 hours, but that has not happened. I posted a comment to the 3/2 update, but never got a response. I never received a shipping notification for my Travelbook. When I go into BackerKit, there’s a USPS tracking number. When I first discovered this in February, the tracking said that the shipment was received in Portland, OR, on 12/9. Nothing since then. When I check the tracking number now, it says the label was created, but the package hasn't been received. I'm fine waiting if something has gone wrong on the creator's end, but I would appreciate someone confirming that my order is outstanding and that they will eventually be filling it. Unfortunately, after all this lack of communication, I'm worried I'll never hear from them and should just dispute the charge with my credit card...

I have received nothing. No replies to my emails, no email indicating that perhaps it was sent or lost or stolen or disappeared...nothing. It is now mid May and no word. Will there be an update and will we receive our orders at some point soon, please? Thanks.

I have still not received my Travelbook as of April 6, 2023. I got the update about a lost shipment and I sent an email response to it but have received no reply. I would like to know if I am ever going to receive what I purchased. Thank you.

I received mine. They are amazing! Can I buy one more?

sent 2 emails to the creator but no reply at all..

Hello, I am located in Canada have not received any items, nor has Backerkit updated any info as to whether my items have shipped or not. Can you please do an update for international buyers as soon as possible.

I've already made a comment on here once and reached out via the website's contact form twice but have yet to hear back. I received the wrong add on and would like to exchange it for what I had ordered. I don't want to be that person who comments their customer service inquiries on tiktok but since I haven't been hearing back I'm inching that way.

I ordered two of the passport wallets one for me and one for my mother. They are lovely but US passports don't fit! You can wedge it into the slot but my mother couldn't extricate hers once it was in. This is a real problem as it renders them useless. Perhaps the stitching wasn't taken into account when measuring? Am I the only one with this problem? Thanks, JK

I ordered a fountain pen but received a rollerball. Please let me know how to get this exchanged. I’ve sent a message through “contact us” on your website and also through the backerkit site with no responses to date. Please let me know next steps. Thank you. (PS I see in one of the updates you just returned from overseas. I’m re-posting this here just in case it’s easier to spot than buried in all the other comments.)

Received a 2 travelbooks, however one of them was supposed to be a bookwallet instead. Any way to have it switched? Thanks!

Hello! I received part of my order today, and it looks and feels amazing! Unfortunately, I ordered two books, but only received one... I can't seem to find where to contact directly, so I'm posting here.

I received one wrong travelbook out of 5, and a fountain pen is missing. How can I get my order fixed?

Hi, Ordered three Travelbooks and one of them is the wrong title. Please let me know who to contact—-thank you.

I just recieved my order but I got alice in wonderland instead of Jane eyre :(