Once your tier rewards ship, you will receive a shipping confirmation with a tracking number.
Add-ons ship separately from pledge rewards and may not begin fulfillment until 2027.
Let’s work together to ensure addresses are accurate before they’re locked in.
On September 4th, backers will no longer be able to update their shipping address within BackerKit. To ensure your rewards are delivered to the correct address, please check your pledge and update your information as necessary before September 4th.
Step 1: Go to backerkit.com and log in to your account.
Step 2: Click your profile icon in the top right corner of the page.
Step 3: Select “Your Pledges & Surveys” from the dropdown menu.
Step 4: Click on “Your Surveys” and locate the survey for Hoid’s Storybook Collection.
Step 5: Once inside your survey, within the “Shipping Info” section, click the “Edit Shipping Info” button to update your address.
If you are unable to update your address or need to make the change after September 4th, please contact oursupport team, who can help correct the address. As a reminder, add-ons ship separately from pledge rewards and may not begin fulfillment until 2027.
Digital rewards will be available starting on September 15th. You will receive an email with a link to your backer survey, where your rewards can be found. Digital rewards can be accessed at any time post-fulfillment within your backer survey. Please allow 24 hours before contacting support if you do not immediately see them within your backer survey.
Physical rewards will also begin shipping on September 15th. Once your rewards ship, you will receive a shipping confirmation email with a tracking number. We are unable to provide an order status update or fulfillment timeframe estimate prior to this email being sent. We’re excited for you to receive your newest additions to your Sandershelf!
