We will be able to get all physical rewards, including add-ons, shipped out before the end of November.
For backers whose tier rewards and add-on rewards are combined into a single shipment, we will be issuing a partial shipping refund back to the original form of payment.
We had not originally planned on posting an update until mid-October, but we wanted to tell all backers about an exciting change for physical add-on fulfillment. Our fantastic warehouse team has been investing in new systems, processes, and practices this past year, looking for ways to simplify and accelerate fulfillment. Due to these improvements in efficiency and the hard work of our team at every level, we will be able to get all physical rewards, including add-ons, shipped out before the end of November.
What is changing?
Backers who have both physical tier rewards and physical add-ons will have their rewards shipped together in a single package.
Backers who did not select any add-ons can still expect their rewards to arrive before the end of November—this change will not delay their rewards.
What about add-on shipping rates?
Our warehouse team has carefully looked at add-on shipping rates for each specific region. For backers whose tier rewards and add-on rewards are combined into a single shipment, we will be issuing a partial shipping refund back to the original form of payment. Please note this is an approximate estimate and the final amount may vary:
Most backers with add-ons being shipped within the U.S. will receive a refund of about $5 for add-on shipping.
Most backers with add-ons being shipped outside the U.S. will receive a refund of about $15 USD for add-on shipping.
Please note that due to the number of backers with add-ons, it will take our support team and BackerKit some time to process these partial add-on shipping refunds. All refunds for shipping will conclude before the last package is shipped out.
Where is fulfillment at?
Later today a fulfillment progress tracker for the campaign will be live on www.brandonsanderson.com. As a reminder, our support team is unable to provide individual updates on reward fulfillment or estimates of when your rewards may ship out.
We will send another shipping update towards the end of October. Until then, Worldhoppers!
