Now that the team is back home from Gen Con, we wanted to take a moment to thank everyone who stopped by our booth, attended our events, and helped make this our best Gen Con yet. We couldn't have done it without you!

Over the past few months, it's been all hands on deck. Between the record-breaking Dungeon Crawler Carl campaign, our warehouse close-out sale, and preparations for Gen Con, we've received a much higher volume of customer service inquiries than normal. While we always aim to respond within three business days, the complexity of many requests – including order updates, pledge changes, and other account issues – has unfortunately led to longer response times.

The good news is that we're expanding our Customer Service team! Over the next few weeks, we'll be onboarding and training new team members to help us work through our current backlog and get response times back to where they should be.

If you're currently waiting to hear from us, thank you for your patience and understanding. We know waiting isn't ideal, and we're working as quickly as we can to respond to every inquiry.

As a reminder, we're unable to resolve customer service issues through social media. If you need assistance, please email [email protected]. If you've already reached out, there's no need to send another email – we have your message in our queue and will be in touch as soon as possible.

A New Poll!