Frequently Asked Questions

Who can sign up for BackerKit?

Project creators can sign up at any time during their campaign for a free trial of BackerKit. You’ll be able to try out some of the app’s features firsthand without obligation or payment.

You can use BackerKit’s full suite of features once your crowdfunding campaign has been successfully funded and completed.


What do I need to accept payments in BackerKit?

BackerKit uses Stripe to process credit card payments. Stripe’s list of supported countries is growing, so make sure to monitor their site for updates.


When can I begin to set up my BackerKit?

You can begin to set up your BackerKit anytime after your campaign has launched. If you have not launched your project, you can contact us for guidance.


Do you work with all crowdfunding platforms?

BackerKit currently works with Kickstarter and Indiegogo platforms. If you’d like to use BackerKit but your project uses a different platform, get in touch.


Do you need my Kickstarter or Indiegogo username and password?

You’ll need to enter your crowdfunding platform credentials once to import your project information into BackerKit.


What about my backers' privacy?

At BackerKit, we take privacy very seriously. We’ll never sell any of your backers’ information, and we keep each project's information completely isolated from other projects. Read more about our privacy policy.


Do you send anything to my backers when I sign up?

Your backers will only be contacted when you decide to send surveys to them. You can sign up, import your project, and preview BackerKit’s tools during your free trial without spamming your backers.


Do I need to provide add-ons?

One of the most common backer queries we handle is whether a project offers add-ons. We strongly encourage project creators to include add-ons in their campaign. They’re popular with backers, as they allow them to customize their pledge and purchase items they might have missed during your initial campaign. They’re also a great way to raise additional funds for your campaign. Learn more about add-ons here.


How does BackerKit pricing work?

BackerKit has three pricing plans. Depending on the plan you choose, BackerKit will take between 2% to 5% of funds raised in your crowdfunding campaign before transaction fees.


Have a question that wasn't answered here?

We want to hear what you love and what you think we can do better. If you have any comments, questions, or feedback, please get in touch with us.

If you need help resolving an issue in the app, search our Help Center.