Frequently Asked Questions

Who can sign up for BackerKit?
Any project creator can sign up to try BackerKit. It doesn't matter if you have not yet launched your campaign, or if your campaign is currently in progress, or if your campaign has ended—you can poke around BackerKit during your free trial! Project creators will be able to use the full BackerKit service after their campaign has been successfully funded and ended.

How much does BackerKit cost?
Contact us for more details.

Do I need to have a Stripe account to accept payments in BackerKit?
Yes, you need to have a Stripe account to accept payments in BackerKit. Please check if your country is supported by Stripe. Stripe is constantly supporting more countries, so please check their site for the latest updates.

When can I begin to set up my BackerKit?
You can begin to set up your BackerKit anytime after your campaign has launched. If you have not launched your project, or are thinking about it, please contact us for expert guidance.

Do you work with all crowdfunding platforms?
BackerKit currently works with the Kickstarter, and Indiegogo platforms. However, we want to help project creators everywhere! If there is a project you love that you'd like to see use BackerKit, please contact us.

Do you need my Kickstarter or Indiegogo username and password?
In order for your project information to import into BackerKit, you will need to enter your crowdfunding platform credentials only once. BackerKit does not store your username and password, and is only used for the first import.

What about my backers' privacy?
At BackerKit, we take privacy extremely seriously. We will never sell any of your backers’ information, and we keep each project's information completely isolated from other projects.

Do you send anything to my backers right when I sign up?
No. You can sign up, import your project, and preview BackerKit’s tools—and nothing will be sent to your backers. Your backers will only be contacted when you decide to send surveys to them.

Do I need to provide add-ons?
Yes, add-ons are essential to help your backers help you so that you do not create more support tickets for yourself. Add-ons allow your backers to specify what items they have over-pledged for during the campaign, as well as allows backers a second chance to purchase them if they missed adding them during the campaign. Learn more about add-ons here.

How does BackerKit pricing work?
Campaign funds is the posted amount on your crowdfunding campaign page. BackerKit's fees are charged on the same base as crowdfunding platforms like Kickstarter and Indiegogo, before any platform or transaction fees take place.

Have a question that wasn't answered here?
Your BackerKit experience is very important to us—if you have any questions, comments or feedback, please don't hesitate to contact us!