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Go Go Go! Let me know if you have any problems or questions here! thank you for being so patient with me 

edit: please check shipping. If you did not order any physical merch and see a shipping fee I have added complimentary credit to balance this out to 0. Let me know if this is not the case. I'll double check before charging anyones cards that its correct, but if you do see an issue let me know
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I'm checking here but if you want a quicker response please email at [email protected] using the email you used on backerkit or tell me the name you used on backerkit so I can search your order and help directly.

I can help with merging multiple orders into one order (so you pay one shipping fee) 
Removing shipping fees if your order has since changed. I notice you can change your order to remove physical items but then you will still have the shipping fee! So I can add complimentary credit to balance you out. 
Missing questions on surveys

Basically any problem, let me know! 
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If you were a digital tier I forgot that some people used this as a way to add physical add-ons meaning they didn't have shipping added. To counteract this I added shipping to the pledge but then gave everyone with no physical add-ons complimentary credit to fix this, so if you were filling out your survey and saw a shipping fee it should still balance out at 0 with a equal amount in complimentary credit. I've spent the last hour manually checking this on my end but please let me know if someone it was missed. I won't charge anyones card until I double check again! 

If you are a digital tier with physical add-ons please double check you have paid for your shipping fees! 
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I messed up! here's how to find it. It mentions you get it via your survey so I'm hoping it doesn't mean you can't access it until they approve the surveys. I did the requested feedback so surveys should be soon! But as its Sunday they won't approve it until sometime next week. They tend to be pretty prompt, backerkit have honestly been amazing to work with, I do appreciate them having this system, even if it was complex, it makes tracking everything and shipping it way easier. 
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I'm unable to run the Barnaby demo, the program launches to a black screen and appears to do nothing for a short while before eventually popping up a message stating that it's run out of video memory and to try lowering the game's resolution or something to free up memory, after which the game closes. For what it may be worth, I'm running an AMD Radeon RX 6750 XT.

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Please check your emails to see if you have received a link to your demo download! Let me know if you got it or if you are still waiting below as it is my first time using the system backerkit has provided us for distrubution.

I've been making the adjustments to the survey that backerkit requested and I imagine they will get back to me once the weekend is over so ill be able to send those soon!

Kickstarter backers you may have noticed we have added complimentary credit to your order so you will not need to pay shipping twice. Make sure you check this when the survey goes out! You shouldn't need to pay shipping again if you backed our 2020 kickstarter. You should also have a free sticker sheet included in your order

I'll let you know when the surveys are sent out. We have also added manor portraits back into the preorder store as some of these did not end up clearing and slots were made available again! Any extra orders would greatly be appreciated as I'm trying to get us back up to 150k before the end of next week so we can finalise our plans for our orchestra filming location 
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Microsoft Defender SmartScreen won't let me use the Billie Bust Up application, which isn't to be confused with the Billie Bust Up file folders. In general, how can I use the entire game-demo folder?

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It’s not letting me play it due to a password? Anyone know about this?

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I just completed my survey, I'm so excited everything's finally working out! Good job team, you've already made a ton of progress and it's looking great so far. From the fans to you, thank you so much, and best of luck!

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I am extremely overjoyed to be of some help to the creation of this game. Hopefully it takes off and dominates the market as one of the top new games and one day get more projects in the future to look forward to. Keep up the amazing work Giddy Goat!!!

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