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I'm just wondering if anyone has already gotten Frosthaven or B&B in the EU. I'm in Germany, and despite promises that the delivery part should already start, I haven't received a tracking ID yet. Am I alone?

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Title says it all. (forgive me, bit of a "wtf, this is not ok" ramble to follow) Between the absolute mess with BnB (and in this case, I am simply referring to the coloring issue, as, for me, it's a major problem, not just with the game itself, but at a fundamental "we just don't care enough, if at all" level and lack of accessibility, let alone the massive amount of "before it got to my door" problems), reading through all these discussion posts, seeing problem after problem, nothing addressed by anyone apparently (aside from a BGG post here and there apparently, which, if I need to go somewhere else for a campaign update, why is the campaign here? etc) They, thankfully for them, did wave 1 & 2 simultaneously so none of this fiasco with Frosthaven may have impacted BnB pledges as it was all the same time, (and personally, I'm still upset about the lack of communication re: Forgotten Circles and non-2E compatibility. I don't expect to come across opposing answers to the same question, only seeing the "nope" response well after everything, and I specifically asked right at the start about FC and 2E and was told yes, not "yes, if you hack it, have fun making your own game now") In hindsight, after the mess if FH, it's possible a lot of us might have passed on BnB, adjusted pledges, so on and so forth as a result of all the mess, instead we are met with a mess 2/5 through and now to decide what to do... All I can say is I'm incredibly glad that I didn't put down a big pledge at first, as, at the moment, GH2E is looking skippable, as is the rest of this campaign. There are plenty of other places, better companies, and perhaps better game choices for my investment, so to speak. The excitement I had for 2E has long since dwindled from "yay i can gloomhaven" to "yeah, no, this is a fiasco, who do these people think they are? cmon campaign is better than this..." I ramble on, just finally "saying out loud", I've had enough, it's not OK for you to treat your customers and supporters this way, and I know many a company much busier who are doing 1000x better than this... I'll support them instead, and thank you for letting me know now that you run such a shite company that I can just ignore it next time, I don't care how "good" it is, no one should be treated this way and still throw money at the one taking advantage of them, which is exactly what this feels like. We have a brand, people love it, can only get it from us, deal with it. No thanks, I'll move along to someone who does care. Sorry for the long post/soapbox, but I've finally lost it after seeing so many wonderful campaigns in my short time in crowdfunding, and this thing being the most obscene farce of a "campaign" I can imagine. It's more like being force-fed what they're willing to give at any point and held at their mercy for when they feel like doing something. We, the customer and backer, deserve better, and, if we're not receiving it, well, we tried letting them know and they ignored it. Maybe they'll notice a profit nosedive if people can get past the hype and step away Really sad this campaign turned out this way after having been so excited when seeing it announced, and now here we are...lol Thanks for reading, and sorry for the novel of personal thoughts and opinions. I imagine I'm not the only one on the fence. Are you considering walking away and avoiding this fiasco too? If you are, know you're not the only one. and let's see if I get downvoted like crazy or just comment yelled at, lol Hope you all have a wonderful weekend! :)

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Hello, I am sure this will get thumbed down into oblivion, but I believe we should push companies to improve with legitimate feedback and criticism. For a company that raised over 5 million dollars on this campaign alone, they should do better. There is thread after thread after thread with no replies from anyone on the team. It has been six months since they hired Aaron and talked about "being more present on this page to make sure your questions are answered here as well. We're hoping that as we move forward, both of them should help improve communication with all of you." But there is hardly any improvement at all - and I am not blaming Aaron. I am saying that if your communication is still this poor, you need to hire even more support staff. This whole campaign has been a disappointment. Long delays, poor communication, people reporting missing components... I don't know why I expected better, that was foolish on my part, but could someone at Cephalofair start treating the backers and supporters with a bit more respect and attention? Thanks.

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Any news regarding delivery of FH to Estonia and EU overall? I believe it should be already unloaded from ship.

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Finally, got my tacking number from Polish DPD. Europe, Lithuania. Hopefully it's NI.

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Is anyone still waiting for their B&B pledge? I just ordered that, and I haven’t even gotten a tracking number, or anything at all really. Is anybody in the same boat?

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Yesterday I received my copy of Frosthaven and Frosthaven Play Surface Books through CanPar courier here in Canada. The package boxes on the outside came mostly undamaged however, both game and book boxes inside came damaged, the game one itself so badly damaged that I would not think twice walking away from it if it was at a local store or returning it. So it seems that they were placed like this to be delivered inside the package box so most likely a sort facility or production fault. I recorded the arrival, unboxing and gathered every evidence I could and contacted Cephalofair support email requesting box replacements or another way to get my issue fixed, after all, it was no small amount of money invested, and the state it was delivered way much worse and expensive than buying the game from any local store or even second hand, as others already mentioned, and, this is just the first part of my pledge. This is the first campaign I’ve ever pledged and this experience, waiting this long to get a trashed product that I could have easily bought from a local store if I had waited a little longer for it to become available is revolting. Let’s see how long will take for them to reply to my email and fix this because very likely others will have the same issue. Mine is the second post having similar problems and reporting it here.

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PROJECT UPDATE
Next Level Miniatures
CREATOR
4 days ago

Project Update: Dragon's Hoard Remastered - Production Update #2

Hello backers, we're back again with a bi-weekly project update!


As of today we estimate we're 20% done with production. There's a little wiggle room there as backer surveys and late pledges are still coming in, but we're making good progress at this early stage nonetheless. We're still finishing off the last remaining masters to clean up and knocking out the final molds needed for the project.

Below we've got a gallery of some of the latest DHR minis in production!



Speaking of backer surveys, thank you to everyone who has already taken care of getting it submitted! It greatly helps us plan ahead knowing how many extras of everything we need to account for in our production goals. If you haven't yet, don't worry the pledge manager will still be open for awhile longer so you've got time. We'll be keeping everyone updated on when we are getting close to it closing so no one (who is keeping up with our updates at least) is caught off guard.

If you haven't received your backer survey yet please let us know at [email protected] and we'll make sure it gets to you.

That's all for today - short and sweet. See you all in a couple weeks with another update!

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My exterior shipping box was fine. The boxes for the Play Surface books and the Map Archive are bent since they had little to no protection inside the main shipping box. Forgotten Circles looks fine. Frosthaven was packed tight inside its own box with extra cardboard. However, the Frosthaven game box is bent and already tearing at the bottom. It had to be this way when they inserted it into the cardboard packaging. This is the 3rd time in the past 3 months that my game boxes were damaged PRIOR to shipping. What is going on inside these factories? I imagine that the employees are overworked and underpaid. Well, I am paying a ton for boardgames lately and things are continuously being sent to me with issues. This is very frustrating. Crowdfunding seems very fun, but the issues make you think it would be better to just buy at retail when you can make sure it is in good shape.

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Hi everyone. Just wondering if any Canadian backers have not received a tracking number for Frosthaven yet or how many Canadian backers have actually gotten their shipments. According to the last post, everything should be done by tomorrow or the next day, but I have not received any shipping notice yet and neither have some IRL friends of ours.

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